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우리DumpTOP 에서 제공하는 학습가이드에는 IT전문가들이 만들어낸 시험대비 자료들과Microsoft MB-230인증시험의 완벽한 문제와 답들입니다. 그리고 우리DumpTOP에서는 IT업계에서의 높은 신뢰감으로 여러분들한테 100%보장을 드립니다. 우리에 믿음을 드리기 위하여Microsoft MB-230관련자료의 일부분 문제와 답 등 샘플을 무료로 다운받아 체험해볼수 있게 제공합니다.

Microsoft MB-230 시험요강:

주제 소개
주제 1
  • Create and Configure Customer Service Visualizations
주제 2
  • configure Queues, Holiday Schedule, Holiday Schedule, Customer Service Schedule
주제 3
  • Describe Process of Record Creation and Update Rules
주제 4
  • Design and Create Customer Service Charts
  • Execute and Analyze Customer Service Reports
주제 5
  • Configure Customer Service Content Pack for Power BI, Customer Service Dashboards
주제 6
  • Configure Processes, Custom Business Process Flows
주제 7
  • Implement Business Process Flows from Microsoft AppSource

>> MB-230시험패스 가능 덤프문제 <<

MB-230시험유효자료 - MB-230인기자격증 시험대비자료

취직을 원하시나요? 승진을 원하시나요? 연봉인상을 원하시나요? 무엇을 원하시든 국제적으로 인정받은 IT인증자격증을 취득하는것이 길입니다. Microsoft인증 MB-230시험은 널리 인정받는 인기자격증의 시험과목입니다. Microsoft인증 MB-230시험을 패스하여 자격증을 취득하면 소원이 이루어집니다. DumpTOP의Microsoft인증 MB-230덤프는 시험패스율이 높아Microsoft인증 MB-230시험준비에 딱 좋은 공부자료입니다. DumpTOP에서 덤프를 마련하여 자격증취득에 도전하여 인생을 바꿔보세요.

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q141-Q146):

질문 # 141
Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.
You need to enable on-demand SLAs.
What should you do?

  • A. Activate the SLA
  • B. Request an administrator to add the SLA field to the entity form
  • C. Configure the scope of the workflow
  • D. Publish the on-demand SLA

정답：B 설명：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-level-agreements
질문 # 142
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product,customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?

  • A. Set the closure preference setting toDon't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
  • B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to l child cases are closed.
  • C. Set the closure preference setting to closure until all child cases are closed.
  • D. Create a business rule.

정답：B
질문 # 143
You need to create and configure objects to support the requirements.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
정답： 설명：

질문 # 144
You are creating surveys for Voice of the Customer (VoC).
You need to configure VoC to ensure that recipients can unsubscribe to surveys.
Which two survey features should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.
  • B. Set the Allow unsubscribe setting to Yes.
  • C. Give users the option to unsubscribe from different features of the survey.
  • D. Add an Unsubscribe check box after each question.

정답：A,B 설명：
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey#add-the-unsubscribe-option-to-a-survey
질문 # 145
An organization uses Dynamics 365 Customer Service. The customer service queue is not implemented.
Customer service representatives (CSRs) are unable to keep up with an influx of email inquiries. Other employees must read and respond to messages that are routed to a customer service queue.
You need to create a queue for customer service emails.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
정답： 설명：

1 - Within Service management, select Queues.
2 - Create the customer service queue
3 - Change the queue type to Public
질문 # 146
...... Microsoft 인증MB-230시험에 도전해보려고 하는데 공부할 내용이 너무 많아 스트레스를 받는 분들은 지금 보고계시는 공부자료는 책장에 다시 넣으시고DumpTOP의Microsoft 인증MB-230덤프자료에 주목하세요. DumpTOP의 Microsoft 인증MB-230덤프는 오로지 Microsoft 인증MB-230시험에 대비하여 제작된 시험공부가이드로서 시험패스율이 100%입니다. 시험에서 떨어지면 덤프비용전액환불해드립니다. MB-230시험유효자료: https://www.dumptop.com/Microsoft/MB-230-dump.html