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Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Implementation solutions that work in conjunction with baseline application functionality
ServiceNow CIS-CSM Exam Syllabus Topics:
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CIS-CSM Study Torrent & CIS-CSM Free Questions & CIS-CSM Valid Pdf
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How much does ServiceNow Certified CIS CSM costs
- Examination Fees: $400 USD
- Passing Score: 60% or higher
- No of Questions: 85 Questions
- Types of questions: Performance Based Questions
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q83-Q88):
NEW QUESTION # 83
How many outbound email accounts are supported in Customer Service Management?
- A. One
- B. Two
- C. Unlimited
- D. One per business service
Answer: A
Explanation:
Explanation
NEW QUESTION # 84
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
- A. Partner administrator [sncustomerservice.partneradmin]
- B. Customer case manager [sncustomerservice.customercase_manager]
- C. Customer administrator [sncustomerservice.customeradmin]
- D. Customer [sn_customerservice.customer]
- E. Partner [sn_customerservice.partner]
- F. Consumer [sn_customerservice.consumer]
Answer: B
NEW QUESTION # 85
What is the purpose of a Catalog Item variable?
- A. Allows the customer to ask a question
- B. Provides hint to the user on the field
- C. Allows the customer or consumer to qualify their answer
- D. Opens a chat session with customer support
Answer: C
NEW QUESTION # 86
Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)
- A. Assigned Cases
- B. Matching Skills
- C. Agent Affinity
- D. Availability Today
- E. Agent History
Answer: A,B,D
NEW QUESTION # 87
Information about a customer's service contract is found in Knowledge.
- A. True
- B. False
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html
NEW QUESTION # 88
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