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NEW QUESTION # 83
How many outbound email accounts are supported in Customer Service Management?
Answer: A
Explanation:
Explanation
NEW QUESTION # 84
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :
Answer: B
NEW QUESTION # 85
What is the purpose of a Catalog Item variable?
Answer: C
NEW QUESTION # 86
Assignment workbench enables customer service managers to assign tasks to agents via configurable criteria known as Matching Rules. Which out-of-the-box configurable criteria can be used? (Choose three.)
Answer: A,B,D
NEW QUESTION # 87
Information about a customer's service contract is found in Knowledge.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html
NEW QUESTION # 88
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