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Salesforce TVB-101 Exam Syllabus Topics:

Topic Details
Topic 1
  • Salesforce Platform Basics
  • Salesforce Analytics

Topic 2
  • Visualize Data with Reports and Dashboards
  • Salesforce Ecosystem and Enablement

Topic 3
  • Identify Customer 360 Product Offerings
  • Explain Object Relationships

Topic 4
  • Salesforce Data Model & Visibility
  • Navigate Salesforce Setup

Topic 5
  • Navigate the Salesforce Interface
  • Identify Job Roles and Careers


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Salesforce Trailhead Virtual Bootcamp for Salesforce Associates Sample Questions (Q81-Q86):

NEW QUESTION # 81
An insurance call center is experiencing increased policy support calls which has led to long wait times and disappointed customers.
Which cloud will decrease the number of incoming calls, empower customers, and increase satisfaction?

  • A. Cloud Sales Cloud
  • B. CRM Analytics
  • C. Experience

Answer: C
NEW QUESTION # 82
Refer to the image below:

A Salesforce associate reviews a report that shows more information than they need. The associated see individual records but only wants to see the Record Count.
Which switches should the associated toggle to only show the Record Count?

  • A. Subtotals and Detail Rows
  • B. Row Counts and Grand Total
  • C. Grand Total and Subtotals

Answer: B
NEW QUESTION # 83
Get Cloud Consulting (GCC) has started to use Salesforce for its sales and service divisions. GCC would like to automate a process and understands this can be done through declarative and programmatic solutions.
Which approach should GCC explore first?

  • A. A declarative approach, as it allows for quicker and simpler problem resolution
  • B. A programmatic approach, as it is more customizable.
  • C. A programmatic approach, unless there is a lack of resources

Answer: A
NEW QUESTION # 84
Get Cloudy Consulting (GCC) wants to build one dashboard for Leads and Opportunities. GCC want the data to be displayed based on the logged-in user's security setting.
Which type of dashboard should this be?

  • A. Dynamic
  • B. Static
  • C. Standard

Answer: B
NEW QUESTION # 85
Which Trailhead feature should Get Cloudy Consulting use to create a custom teaming path for its employees?

  • A. Projects
  • B. Trailmixes
  • C. Modules

Answer: B
NEW QUESTION # 86
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