I totally understand your frustration, and I'd be more than happy to help you with getting compensation from TUI. It can be a bit confusing, but don't worry, you're not alone in this. To make things easier for you, I recommend you to try this website link. It's a helpful platform that guides passengers through the compensation process for flight-related issues, including those with TUI. They offer step-by-step assistance and support, making the whole experience more manageable.