Hello. I want to tell you that I have booked rooms through Hotels.com at least a dozen times without any problems. I think you'll agree with my point about checking the quality of service directly at the hotel in case you can't get a better rate, and always pay attention to Hotels.com's cancellation policy. When I read hotels com reviews , I realized that Hotels.com has a very good reputation. Just read everything in the fine print to understand Hotels.com's cancellation policy and find out if the hotel charges extra fees or not.