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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q24-Q29):

NEW QUESTION # 24
Where are Genesys Cloud CX call recordings stored by default?

  • A. Edges
  • B. Web Service
  • C. Cloud
  • D. AWS Cloud

Answer: C
NEW QUESTION # 25
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

  • A. Additional attribute ratings
  • B. Staffing requirements
  • C. Language skills
  • D. Time since last ACD interaction
  • E. ACD skills

Answer: B,C,E
NEW QUESTION # 26
Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

  • A. Queues Activity
  • B. Queue Performance
  • C. My Queues Activity
  • D. Performance Dashboard

Answer: A
NEW QUESTION # 27
What level of permissions does a user require to view the organization settings?

  • A. Agent
  • B. All of the above
  • C. Supervisor
  • D. Admin

Answer: B
NEW QUESTION # 28
Which feature enables a voice interaction to interrupt an email interaction?

  • A. Emergency Routing
  • B. Utilization
  • C. ACD Skills
  • D. Scripts

Answer: B
NEW QUESTION # 29
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