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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q71-Q76):

NEW QUESTION # 71
Drag and Drop Question
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receiving the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer: ** Explanation:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
NEW QUESTION # 72**
You are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.
Which feature should you implement?

• A. Business Process Flow
• B. Work Order Type
• C. Service Task Type
• D. Incident Type

Answer: D Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION # 73
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:


NEW QUESTION # 74**
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

• A. Scheduling Method is not set to Optimize.
• B. Optimize Schedule field is not set to Yes.
• C. Work Hours is not properly configured for days being optimized.
• D. The Work Location field is not set to Onsite.
• E. Start Location and End Location fields are not the same.

Answer: A,B,E Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration
NEW QUESTION # 75
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

• A. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
• B. Configure the customer inventory records in a hierarchy, and maintain service history at the sub- component level.
• C. Configure the customer asset records hierarchically, and maintain service history at the sub- component level.
• D. Configure the customer asset records hierarchically, and maintain service history at the service account level.

Answer: C Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up- customer-assets
NEW QUESTION # 76
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