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Cisco 500-444 Exam Syllabus Topics:

Topic Details
Topic 1
  • Understand Applied CCE Troubleshooting
  • Explain the Flows and Process review
Topic 2
  • Explain CUIC
  • Live Data
  • Finesse Integration
  • Understand Integration Wizard
Topic 3
  • Describe the Diagnostic Framework
  • Describe software preparation
Topic 4
  • Explain PCCE Deployment and Staging
  • PCCE Implementation Preparation
Topic 5
  • Understand deployment from configuration to validation
  • PCCE implementation – Configuration
Topic 6
  • Explain Certificate Administration
  • Describe planning a PCCE Deployment

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q44-Q49):

NEW QUESTION # 44
How is a call assigned to a call type in the PCCE system?

  • A. when the call is first post-routed from Cisco Unified Customer Voice Portal
  • B. when a call-routing script hits the first Queue to Skill Group node
  • C. when the call is routed to an agent
  • D. when the call terminates, and data is written to the Cisco TCD table

Answer: A Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/icmenterprise/icmenterprise1261/design/guide/uccebuccesoldg-for-unified-cce-1261/rcctbuccesoldg-for-unified-cce-1261chapter011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/icmenterprise/icmenterprise1261/design/guide/uccebuccesoldg-for-unified-cce-1261/rcctbuccesoldg-for-unified-cce-1261chapter011.html
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/pcce/pcce1151/maintenance/Guide/PCCEBKP5FE2CBD00pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/pcce/pcce1151/maintenance/Guide/PCCEBKP5F
NEW QUESTION # 45
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?

  • A. LDAP Plugin
  • B. Single Pane of Glass (SPOG)
  • C. WebSetup
  • D. Contact Centre Management Portal (CCMP)

Answer: B Explanation:
Single Pane of Glass (SPOG) is a web-based administrative interface that provides administrators with an intuitive and unified view of the entire contact center environment. It is designed to provide administrators with a single interface to manage all aspects of the contact center, including agents, skills, queues, and reports. SPOG provides a more user-friendly interface than the legacy Configuration Manager, making it easier for administrators to manage the contact center environment. Reference: https://www.cisco.com/c/en/us/td/docs/voiceipcomm/cucce/spog/1051/ccebspog-admin-guide-1051.html
NEW QUESTION # 46
Which protocol is used between ICM Central Controller and IVR/CUCM PG?

  • A. SIP
  • B. ccagent
  • C. OCTI
  • D. Device Management Protocol (DMP)

Answer: A
NEW QUESTION # 47
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

  • A. VMware vCenter is required
  • B. VMware vSphere is optional
  • C. defined as Rule Based
  • D. defined as Configuration Based
  • E. VMware vSphere is required

Answer: C,D Explanation:
The UCS Tested Reference Configuration (TRC) is a validated server configuration for running Unified Computing System (UCS) in a data center environment. It is defined as either Configuration Based or Rule Based, depending on the specific use case. Configuration Based defines the server configuration based on specific performance characteristics, while Rule Based defines the server configuration based on specific usage. VMware vCenter is required for either Configuration Based or Rule Based, while VMware vSphere is optional.
NEW QUESTION # 48
Which two validations will be completed for the PCCE production deployment model on an ESXi server?
(Choose two.)

  • A. The lab is deployed properly.
  • B. Correct RAM and CPU are being deployed.
  • C. Ensure that the correct servers are on the correct sides.
  • D. The hypervisor provides enough power.
  • E. Linux verification for containers.

Answer: A,B
NEW QUESTION # 49
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