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Cisco 500-442 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe CCE components and architecture Describe access tools
Topic 2	Build basic ICM scripts Configure RONA support Advanced Configuration
Topic 3	Understand CCE features beyond default Basic Calls and Agent settings
Topic 4	Configure basic call treatment Utilize Finesse administration tool
Topic 5	Implement precision routing Understand Contact Center basics
Topic 6	Configure basic agent functionality Configure roles and departments

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

• A. G711 mu-law or a-law
• B. the max file size is 40 MB
• C. G729
• D. the file format is wav
• E. the file format is mp3

Answer: B,E
NEW QUESTION # 56
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

• A. Network VRU
• B. ICM script
• C. Media routing domain
• D. Call type
• E. Skill Targets

Answer: B,D
NEW QUESTION # 57
How many teams can an Agent be a part of?

• A. 0
• B. 1
• C. 2
• D. unlimited

Answer: A
NEW QUESTION # 58
Which tool can be used to verify the configuration of Basic Call settings?

• A. Deleted Objects tool
• B. ICM Script Editor
• C. Call Tracer
• D. Router Log Viewer

Answer: C
NEW QUESTION # 59
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

• A. Report Definition Designer
• B. Security Configuration Designer
• C. Dashboard Administrator
• D. Report Designer
• E. Security Administrator

Answer: A,E
NEW QUESTION # 60
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