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Genesys Cloud CX: Architect Certification Sample Questions (Q50-Q55):

NEW QUESTION # 50
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.

• A. promptuserWelcome/en-us
• B. prompt user Welcome/en-us
• C. prompt user Welcome_en-us
• D. promptuserWelcome_en-us

Answer: D
NEW QUESTION # 51
Which ACD routing method routes interaction to the next available agent?

• A. All of the above
• B. Bullseye ACD
• C. Skills based routing
• D. Standard ACD

Answer: D
NEW QUESTION # 52
To route an incoming call based on the current time, _____ is the best method.

• A. Inbound call flow
• B. Scheduling
• C. Callable time sets
• D. Call route

Answer: D
NEW QUESTION # 53
Why must you create queues for ACD functionality to work?

• A. Queues are the waiting lines for interactions that are routed using ACD
• B. Queues are the waiting lines for the agents who will be assigned interactions through ACD
• C. Queues provide ACD with a means to determine the skill level requirement of an interaction
• D. Queues match agents to an appropriate interaction using ACD

Answer: D
NEW QUESTION # 54
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

• A. MakeDateTime(2020,3,5)
• B. MakeDateTime(3,5,2020)
• C. MakeDateTime(5,3,2020)
• D. MakeDateTime(2020,5,3)

Answer: B
NEW QUESTION # 55
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