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SAP E-C4HYCP-12 Certification Exam Topics:

Topic Areas	Topic Details, Courses, Books
Troubleshooting > 12%	Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). Troubleshooting Suggestions
Integration > 12%	Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products Integration and Data Management Intelligent Selling Service Integration Options
Product Support Processes > 12%	Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). Application Management After Hours Support Support Searching for Known Issues Support Communication Guidelines Piority Levels Definition

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SAP Certified Product Support Specialist - SAP Commerce Cloud Sample Questions (Q26-Q31):

NEW QUESTION # 26
A customer reports a performance problem with DefaultStockService. After checking the customer's system by running SELECT COUNT(*) FROM {StockLevelHistoryEntry}, you discover that there are hundreds of millions of instances of StockLevelHistoryEntry.What would you do to resolve this performance issue?Note: There are 2 correct answers to this question.

• A. Run Cleanup Type System in the SAP Commerce Administration Console.
• B. Implement a CronJob that will clean the StockLevelHistoryEntry table according to customer business needs.
• C. Delete the content of the StockLevelHistoryEntry table directly from the database to immediately improve performance.
• D. Suggest an improvement by creating a maintenance request for the customer.

Answer: A,D
NEW QUESTION # 27
You see the following entry in the thread dumps while analyzing a system's performance:ajp-8019- 43" nid=183 state=WAITING - waiting on <0x515a41f6> (a org.apache.tomcat.util.net.JIoEndpoint$Worker) - locked <0x515a41f6> (a org.apache.tomcat.util.net.JioEndpoint$Worker)at java.lang.Object.wait(Native Method)at java.lang.Object.wait(Object.java :485)at org.apache.tomcat.util.net.JioEndpoint$Worker.await(JioEndpoint.java :471)at org.apache.tomcat.util.net.JioEndpoint$Worker.run(JioEndpoint.java :497)at java.lang.Thread.run(Thread.java:662)Locked synchronizers: count = 0 How do you interpret this thread dump?

• A. The system is about to crash because the thread is blocked and cannot perform its job.
• B. The Tomcat AJP parameter maxThreads is too small to handle simultaneous requests.
• C. The JVM option maxAJPThreads is too small to handle simultaneous requests.
• D. The thread is waiting for an incoming connection.

Answer: D
NEW QUESTION # 28
Which of the following does Product Support consider to be a workaround?Note: There are 2 correct answers to this question.

• A. The support engineer provides the customer with the official SAP Commerce patch that includes the fix.
• B. The support engineer provides an alternative solution that resolves at least the basic processes of the affected feature.
• C. The support engineer provides guidelines on how to modify the code of the affected feature.
• D. The support engineer provides guidelines on how to implement and configure a custom Spring bean overriding the default behavior in SAP Commerce.

Answer: A,D
NEW QUESTION # 29
What does SAP Commerce Cloud, context-driven services capture?Note: There are 3 correct answers to this question.

• A. Click events, order events, and address book event updates
• B. Quantity updates in the shopping cart
• C. Data replication events
• D. Outgoing requests from SAP Commerce to external services
• E. All customer interactions and behaviors

Answer: A,B,E
NEW QUESTION # 30
How do you configure SAP Commerce cluster settings?Note: There are 2 correct answers to this question.

• A. Specify the cluster settings of each cluster node in the
  %HYBRIS_BIN%/config/tomcat/conf/server.xml file.
• B. Specify the cluster settings in the %HYBRIS_BIN%/config/local.properties file for each cluster node.
• C. Set the cluster.node.autodiscovery to True in order to enable cluster ID autodiscovery.
• D. Specify exactly the same cluster settings for each node in the
  %HYBRIS_BIN%/config/local.properties file.

Answer: B,C
NEW QUESTION # 31
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