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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Request (SR) Management Set up SR creation and handling
Topic 2	Describe entitlement concepts (coverage, milestones) Use Functional Setup Manager (FSM)
Topic 3	Identify common SR searches Use tools used to configure and customize B2B Service
Topic 4	Describe DCS enablement activities (profiles, roles, authentication) Implement an SR assignment mapping
Topic 5	Create and Configure a DCS Application Advanced Configuration, Integration and Analytics
Topic 6	Configure a Service Request Category Describe DCS components (products, contact, KM, SR creator, admin)
Topic 7	Describe common SR processing activities Identify mechanisms of B2B Service customization
Topic 8	Explain B2B service integration architecture and mechanisms Describe the B2B Service security model

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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q33-Q38):

NEW QUESTION # 33
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected] {# #SR0000003056# #}" Which statement is true?

• A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVCEMAILACKFORKNOWN_CUST.
• B. You have to edit the e-mail template and add HTML code to customize the standard text section.
• C. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVCEMAILACKFORKNOWN_CUST.
• D. You can completely eliminate the standard text appended by editing the message: SVCEMAILACKFORKNOWN_CUST.

Answer: A
NEW QUESTION # 34
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• B. You can set a second sandbox as Active at the same time in order to begin working on another new object.
• C. Multiple users cannot use your sandbox at the same time.
• D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

Answer: A,D
NEW QUESTION # 35
Which two statements are true regarding the Audit History tab of a Service Request?

• A. It is available only to authorized administrators.
• B. It allows users to save searches for later reuse.
• C. It is searchable by date range, username, event type, event severity, and event duration.
• D. It is enabled by default.
• E. It is exportable to Excel.

Answer: B,D
NEW QUESTION # 36
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
• B. Disable the anonymous access option in your DCS application.
• C. Configure the self-registrations to restrict registration to only existing Contacts.
• D. Configure your self-registrations so that they are automatically approved.

Answer: B,C,D
NEW QUESTION # 37
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

• A. Select Create Category > Create Top-Level Category.
• B. Check the Active flag.
• C. Select Status = "Active".
• D. Complete Category Name.
• E. Select Service Catalog in Functional Areas.
• F. Select the task Manage Service Request Categories.
• G. Select Create Category > Create Child Category.

Answer: A,C,F,G
NEW QUESTION # 38
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