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Microsoft MS-720 Exam Syllabus Topics:

Topic	Details
Plan and Configure Microsoft Teams Phone (25-30%)
Plan and design a Microsoft Teams PSTN solution	- choose an appropriate PSTN connectivity solution - identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing - identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones - plan network topology - plan for integration of Certified Contact Center solutions - plan for integration of analog and SIP devices and handsets
Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect	- choose between porting and acquiring numbers for Teams Calling Plans - acquire phone numbers for Teams Calling Plans from Microsoft - create a port order for Microsoft service and user numbers - create a request to convert between Microsoft service and user numbers - configure Operator Connect
Configure Phone policies	- install Microsoft Teams PowerShell module - design and configure a tenant dial plan - configure calling policies - configure call park policies - configure caller ID policies - configure outbound call restrictions - configure inbound call blocking - configure IP phone policies - configure routing of unassigned numbers - configure custom music on hold - configure compliance recording
Configure auto attendants and call queues	- design call flows for auto attendants and call queues - configure auto attendants and call queues - deploy channel-based call queues - configure resource accounts, including cloud and hybrid environments - assign licenses to the resource accounts - assign phone numbers to resource accounts - assign a resource account to an auto attendant or call queue - configure Microsoft 365 Groups for voicemail - configure holidays for auto attendants and call queues - configure custom Music-on-Hold
Configure audio conferencing	- choose between per-user and per-minute licensing - set a default audio conferencing bridge - configure a conference bridge number - configure a toll-free conference bridge number - deploy toll-free audio conferencing - configure communication credits for audio conferencing - configure Operator conferencing from separate providers
Design and configure emergency calling	- design dynamic emergency calling scenarios - define emergency locations - configure client discovery of emergency locations - configure emergency calling policies
Optimize Network Performance (5-10%)
Design network infrastructure for optimal Microsoft Teams Phone performance	- determine network readiness for Microsoft Teams - design network requirements by using the Network Planner in Microsoft Teams - perform a network analysis - design and validate local internet breakout strategy for client media optimization - design and validate VPN split tunneling - design organization QoS requirements and policies - configure Microsoft Teams QoS policies
Implement network topology	- configure a network topology - add WAN IPs to a network topology - add locations to a network topology - create and assign a Microsoft Teams network roaming policy
Plan and Configure Direct Routing (15-20%)
Design Direct Routing call flows	- plan and design PSTN connectivity by using Direct Routing - recommend a Session Border Controller (SBC) solution based on PSTN connectivity - recommend a multiple SBC solution based on requirements
Implement SIP trunking with Direct Routing	- identify configuration requirements between the SBC and Microsoft - create and configure an online PSTN gateway - create PSTN usage records - create and configure voice routes - create and configure voice routing policies - validate Direct Routing SBC connectivity - test Direct Routing connections
Extend a Direct Routing infrastructure	- design and configure Location Based Routing (LBR) - design and configure Local Media Optimization (LMO) - configure gateway translation rules - create a validated emergency address - configure on-network conferencing for Direct Routing

Microsoft Teams Voice Engineer Sample Questions (Q73-Q78):

NEW QUESTION # 73
You have a Microsoft 365 tenant that has Modern authentication enabled for an services Multi-factor authentication (MFA) is enforced for all users.
You are deploying Microsoft Teams Rooms.
The first time you attempt to sign in to a Teams Rooms, you receive an error message indicating that the device cannot sign in to Teams.
You verify that Modern authentication is enabled in Teams Rooms.
What prevents you from signing in?

• A. MFA is unsupported In reams Rooms.
• B. The Microsoft Authenticates app is not configured for the Teams Rooms account-
• C. Teams Rooms must be domain joined first.
• D. The Teams Rooms account is not licensed for Microsoft intune.

Answer: B
NEW QUESTION # 74
You have a Microsoft Teams Phone deployment.
You need to configure voice routing for Direct Routing. The solution must only allow calling within the United States and Canada for a user named user1 contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer: ** Explanation:

NEW QUESTION # 75**
You need to assign a phone number to User1 to meet the technical requirements.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-csuser?view=skype-ps
NEW QUESTION # 76**
You have a Microsoft Teams Phone deployment.
You need to configure voice routing for Direct Routing. The solution must only allow calling within the United States and Canada for a user named user1 contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer: ** Explanation:

1 - Create a voice routing policy.
2 - Assign a dial plan to user1.
3 - In the global dial plan, create a normalization rule that has a pattern of.......
NEW QUESTION # 77**
You need to recommend a solution for the new United Kingdom retail site. The solution must meet the technical requirements. Which three actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.

• A. From the Microsoft Teams admin center, assign a calling policy to the users.
• B. From the Microsoft Teams admin center, order five user numbers.
• C. From the Microsoft 36S admin center, create a support ticket to request five phone numbers.
• D. From the Microsoft 365 admin center, modify the office phone numbers of the users.
• E. From the Microsoft Teams admin center, assign a voice routing policy to the users.
• F. From the Microsoft Teams admin center, modify the dial-out settings of the users.
• G. From the Microsoft Teams admin center, assign the phone numbers to the users.

Answer: B,E,F Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/getting-phone-numbers-for-your-users
NEW QUESTION # 78
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