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bovton1818
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This is a relatively new problem. Back when the economy was more manufacturing-centric, it was easier to measure tangible outcomes: this gets built, this doesn’t. But “as we've shifted to a knowledge economy, it's much squishier to measure what output actually looks like”, says Scott Sonenshein, professor of organisational behaviour at Rice University's Jones Graduate School of Business in Houston, Texas. So, in lieu of something measurable, managers tend to think workers are producing as long as they’re at their desks.

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