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Microsoft MB-910 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe resource management capabilities including skills, and proficiency models Describe options for managing documents by using SharePoint Online
Topic 2	Describe project planning and resource management capabilities describe resource skills and proficiency models
Topic 3	Describe Dynamics 365 Customer Service components Describe the Dynamics 365 Sales lifecycle
Topic 4	Describe the lead generation and qualification process including lead scoring Describe the lifecycle of a work order including work order creation
Topic 5	Describe leads and the process for qualifying leads Describe processes and tools used for forecasting sales
Topic 6	Describe the capabilities of Dynamics 365 Customer Insights including audience insights Describe capabilities of Dynamics 365 Sales Insights
Topic 7	Identify common customer engagement features Describe the capabilities of LinkedIn Campaign Manager
Topic 8	Describe customer asset management and preventive maintenance processes Describe the process for converting leads into projects
Topic 9	Describe Omnichannel for Customer Service Identify Dynamics 365 Marketing capabilities
Topic 10	Describe the capabilities of Dynamics 365 Customer Voice Describe how to target customers by using segments and subscription lists

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q40-Q45):

NEW QUESTION # 40
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/customer-voice
NEW QUESTION # 41**
A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant
https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points
NEW QUESTION # 42**
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?

• A. The case is removed from the agent's personal queue and returned to the original support queue.
• B. The case is removed from all queues.
• C. The case continues to remain in the agent's personal queue until someone else selects the item from the queue.

Answer: A Explanation:
Reference:
https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4- working-with-queues
NEW QUESTION # 43
A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator.
You need to determine the controls that you should implement.
Which controls should you use? To answer, drag the appropriate controls to the correct requirement. Each control may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/linkedin/integrate-sales-navigator
NEW QUESTION # 44**
A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
NEW QUESTION # 45
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