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Salesforce FSL-201 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the Schedule Optimization Model Field Service Definitions and Video Recognize the Importance of Required Skills
Topic 2	Explain the Business Flow of a Case to Work Order to Service Appointment Identify Scheduling Policies Included in Field Service
Topic 3	Identify the Key Tasks Performed by Each Field Service Role Identify the Features Within the Field Service Settings Tab
Topic 4	Ask the Essential Questions Before Setting up Field Service Discuss How Work Orders Behave and Interact with Other Objects
Topic 5	Complete All Exercises Related to Field Service Scheduling and Policies Explain Capacity with Contractors and How to Give Contractors First Preference
Topic 6	Describe Geocoding and Data Integration Rules Within Field Service Test Your Knowledge with Field Service Review Questions

Salesforce - Implementing Field Service Lightning Sample Questions (Q137-Q142):

NEW QUESTION # 137
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation' Answer: ** Explanation:
1. The Preferred Resource service objective is ignored for active Crew Members.
2. Capacity-based scheduling is supported for Service Crews.
3. A service resource can only be a member of a single Crew.
4. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
NEW QUESTION # 138**
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

• A. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
• B. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
• C. The Preventative Maintenance Gantt and filter the list to show only desired work orders
• D. The Dispatcher Console Map and filter the list to show only desired service appointments

Answer: B,D
NEW QUESTION # 139
universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers

• A. Work order generation method - one work order per asset
• B. Service appointment generation method - one service appointment per work order
• C. Work order generation method - one work order line item per asset
• D. Service appointment generation method - one service appointment per work order line item

Answer: B,C
NEW QUESTION # 140
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

• A. Work Order Generation Method = One Work Order per Asset
• B. Work Order Generation Method = One Work Order Line Item per Asset
• C. Service Appointment Generation Method = One Service Appointment per Work Order
• D. Service Appointment Generation Method = One Service Appointment per Work Order Line Item

Answer: B,C
NEW QUESTION # 141
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?

• A. Street Level Routing, Default Travel Speed
• B. Minimum Grade, Default Operating Hours
• C. Estimated Travel Time, Minimize Travel
• D. Travel Speed Unit, Actual Travel Time

Answer: A
NEW QUESTION # 142
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