almost 2 years ago

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What is the duration of the Service-Cloud-Consultant Exam

• Passing Score: 67%
• Format: Multiple choices, multiple answers
• Length of Examination: 105 minutes
• Number of Questions: 60

How to study the Service-Cloud-Consultant Exam

There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. PracticeTorrent expert team recommends you to prepare some notes on these topics along with it don't forget to practice Salesforce Service-Cloud-Consultant exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks. >> Service-Cloud-Consultant Test Questions Fee <<

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Service-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:

• Contact Center Analytics 5%
• Integration and Data Management 6%
• Case Management 11%
• Implementation Strategies 19%

Salesforce Certified Service cloud consultant Sample Questions (Q88-Q93):

NEW QUESTION # 88
What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)

• A. To provide live support for system and data backup
• B. To provide best practices for continuity plans
• C. To provide information planning planned maintenance
• D. To provide online security threat information
• E. To provide live and historical data on system performance

Answer: C,D,E
NEW QUESTION # 89
Universal Health Service is setting up Knowledge in its contact center for agents so they can research articles
while taking calls. The company needs to migrate the existing knowledge base of documents and images into
Salesforce. Which step will be required fort he implementation? Choose 3 answers

• A. Load all articles with the Apex data loader tool
• B. Create multiple CSV files, one for each article type
• C. Create a single CSV file, including all article types
• D. Create HTML files referencing image to be uploaded
• E. Match each new article to an existing article type

Answer: B,D,E
NEW QUESTION # 90
Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?

• A. Develop and publish a knowledge management system
• B. Implement Field Service Lightning.
• C. Configure Visual Flows on Salesforce mobile.
• D. Integrate with an enterprise resource planning system.

Answer: D
NEW QUESTION # 91
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed
cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

• A. Prepare, Plan, Test, Execute, Validate
• B. Plan, Prepare, Test, Execute, Validate
• C. Prepare, Plan, Validate, Execute, Test
• D. Plan, Prepare, Validate, Execute, Test

Answer: D
NEW QUESTION # 92
Universal containers is migrating from a legacy system to the service cloud. The company currently tracks entitlements as agreements in its legacy system. The legacy system will be archived and unavailable after go-live. Agents will need easy access to case information for the last one year.

• A. Migrate closed cases with milestones and entitlements
• B. Migrate closed cases to a custom read-only object
• C. Migrate open and closed cases without milestones and entitlements
• D. Migrate open and closed cases with milestones and entitlements

Answer: A
NEW QUESTION # 93
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