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The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.

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Salesforce Certified Service cloud consultant Sample Questions (Q89-Q94):

NEW QUESTION # 89
Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much
time to end the chat and close the case.
Which two features should a Consultant recommend to address this concern? Choose 2 answers

• A. Lightning Guided Engagement
• B. Visual Workflow
• C. Quick Text
• D. Macros

Answer: C,D
NEW QUESTION # 90
The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case. Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers

• A. Create a case queue for all created or updated cases.
• B. Create a case list view that is filtered by My Case Teams.
• C. Create a case report that displays all created or updated cases.
• D. Create an email alert notification for Case Teams.

Answer: A,D
NEW QUESTION # 91
After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

• A. Grant Authors access to the FaQ record type
• B. Add Authors to the FaQ Data Category.
• C. Grant Authors access to the FAQ article type.
• D. Set article Org Wide Default to Public ReadWrite.

Answer: A
NEW QUESTION # 92
Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would like to send an email to the customer that includes details of the correction process.
What should a consultant recommend to meet this requirement?

• A. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record type is created
• B. Create a workflow rule and email alert action that sends an email to the case contact when a case with the "Errata" record type is created
• C. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record type is created
• D. Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type is created

Answer: B
NEW QUESTION # 93
Universal Containers' customer support management wants to provide proactive communications to customers
who are likely to provide low customer satisfaction (CSAT) scores
Which two customer-related metrics should the customer support management analyze?
Choose 2 answers

• A. Time spent by account year-to-date
• B. Escalated cases by account month-to-date
• C. New cases opened by account channel
• D. High priority cases opened by account month-to-date

Answer: B,D
NEW QUESTION # 94
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