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SAP E-C4HYCP-12 Exam Syllabus Topics:

Topic Details
Topic 1
  • Troubleshoot performance issues and identify bottlenecks
  • Resolve compilation issues, and customize the cockpits in the SAP Commerce Suite

Topic 2
  • Troubleshoot issues with the SAP Commerce Suite
  • Configure the SAP Commerce Suite and its extensions and modules

Topic 3
  • Use the different features, extensions and add-ons of the SAP Commerce Suite
  • Product Support Processes and Troubleshooting

Topic 4
  • Analyze and improve overall system performance
  • Identify the scope of SAP Product Support and SLAs

Topic 5
  • Describe Product Support processes
  • Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products


SAP Certified Product Support Specialist - SAP Commerce Cloud Sample Questions (Q23-Q28):

NEW QUESTION # 23
When you troubleshoot a catalog synchronization issue, which files do you check first?Note: There are 3 correct answers to this question.

  • A. localextensions.xml file
  • B. Database dump files
  • C. Sync Media dump files
  • D. JDBC log files
  • E. local.properties file

Answer: B,C,E
NEW QUESTION # 24
Where can you check the SAP Commerce platform version?Note: There are 2 correct answers to this question.

  • A. In the bin/platform/build.number file.
  • B. In the Administration Console.
  • C. In the command line by running the ant-version.
  • D. In the bin/platform/project.properties file.

Answer: A,C
NEW QUESTION # 25
What are some of the benefits of using Service Layer Direct?Note: There are 3 correct answers to this question.

  • A. It works for global sessions and for current sessions.
  • B. It allows you to read data from and write data to the database.
  • C. It combines the Jalo layer and service layer.
  • D. It bypasses the Jalo layer completely to persist data in the database.
  • E. It bypasses the interceptors to persist data in the database.

Answer: B,C,D
NEW QUESTION # 26
Your customer is planning to use a PostgreSQL database for a new project.Where do you confirm the third-party compatibility?

  • A. SAP Store
  • B. SAP Commerce official product documentation
  • C. SAP Community
  • D. SAP Support Portal

Answer: D
NEW QUESTION # 27
You see the following entry in the thread dumps while analyzing a system's performance:ajp-8019- 43" nid=183 state=WAITING - waiting on <0x515a41f6> (a org.apache.tomcat.util.net.JIoEndpoint$Worker) - locked <0x515a41f6> (a org.apache.tomcat.util.net.JioEndpoint$Worker)at java.lang.Object.wait(Native Method)at java.lang.Object.wait(Object.java :485)at org.apache.tomcat.util.net.JioEndpoint$Worker.await(JioEndpoint.java :471)at org.apache.tomcat.util.net.JioEndpoint$Worker.run(JioEndpoint.java :497)at java.lang.Thread.run(Thread.java:662)Locked synchronizers: count = 0 How do you interpret this thread dump?

  • A. The Tomcat AJP parameter maxThreads is too small to handle simultaneous requests.
  • B. The JVM option maxAJPThreads is too small to handle simultaneous requests.
  • C. The system is about to crash because the thread is blocked and cannot perform its job.
  • D. The thread is waiting for an incoming connection.

Answer: D
NEW QUESTION # 28
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