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CC4H52002 Exam Certification Details:

Exam: 80 questions
Level: Associate
Cut Score: 61%
Sample Questions: SAP CC4H52002 Exam Sample Question

SAP CC4H52002 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
SAP Field Services Management and SAP Service Cloud < 8% Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management.

Analytics and Reports 8% - 12% Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes.

Business Rules < 8% Know the advantages of using business rules and how to use them along with some use cases.

Master Data Management 8% - 12% Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management.

Administration: Permissions and Configurations 8% - 12% Know the basic features of administartion modules and where to access company settings, business rules and permission settings.

Integrations < 8% Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow

Customer Self Services via Core Now < 8% Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it.

Workforce management > 12% Outline the features of Workforce Managment and know how to create and assign a service call.


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If you are looking to advance in the fast-paced and technological world, SAP is here to help you achieve this aim. SAP provides you with the excellent SAP Certified Application Associate - SAP Field Service Management 2005 practice exam, which will make your dream come true of passing the SAP CC4H52002 Certification Exam.

SAP Certified Application Associate - SAP Field Service Management 2005 Sample Questions (Q21-Q26):

NEW QUESTION # 21
What can you do using the data loader in the Master data module? Note: There are 3 correct answers to this question.

  • A. Delete data records
  • B. Merge Data Records
  • C. Read Data Records
  • D. Overwrite data records
  • E. Create data records

Answer: B,D,E
NEW QUESTION # 22
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.

  • A. Assign correct CRUD to user group
  • B. Enable business rule

Answer: A,B
NEW QUESTION # 23
What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

  • A. Generate QA Reports within the captured Data
  • B. Generate Checklist reports for the customer
  • C. Assist technicians to capture resolutions
  • D. Assist Technician to record time and material

Answer: A,C
NEW QUESTION # 24
How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.

  • A. By giving service technicians the ability to schedule the additional training
  • B. By adopting your workforce to accommodate for workers shifting perspectives
  • C. By helping Employees learn more about next generation technologies
  • D. By giving service technicians the ability to register for upcoming certifications

Answer: A
NEW QUESTION # 25
Which of the following is a mandatory field when you create a Smartform template?

  • A. Label
  • B. Version
  • C. Category
  • D. Description

Answer: C
NEW QUESTION # 26
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