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SAP CC4H51021 Exam Syllabus Topics:

Topic	Details
Topic 1	Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud Explain Installed Base & its usage in Service Tickets
Topic 2	Describe the SAP pre-packaged integration scenarios and optimal project management practices Personalization and Extensibility
Topic 3	Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations Service Elements and Notification
Topic 4	Identify how to use personalization and extensibility Explain Registered Products & their usage in Service Tickets
Topic 5	Identify fine-tuning timeline and dependencies in the context of the overall project plan Troubleshoot data migration issues and understand mass data maintenance
Topic 6	Explain Time Recording and Fulfillment in Service Tickets Perform tasks associated with the maintenance of employees

SAP CC4H51021 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years. >> SAP CC4H51021 Exam Topics <<

CC4H51021 Exam Torrent - Certified Application Associate – SAP Service Cloud 2111 Actual Test & CC4H51021 Prep Torrent

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CC4H51021 Exam Certification Details:

Duration:	180 mins
Level:	Associate
Sample Questions:	SAP CC4H51021 Exam Sample Question

SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q98-Q103):

NEW QUESTION # 98
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

• A. Existing reports can be reused
• B. Offline access is available
• C. No additional authorization concept is required
• D. Real-time data access
• E. No security issues with mashup outside of corporate network

Answer: A,B,D
NEW QUESTION # 99
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

• A. Field Service Management
• B. Time recording
• C. Manual Routing
• D. Activity Planner
• E. Multi Resource Scheduling

Answer: A,C,E
NEW QUESTION # 100
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Scoping attribute set
• B. Maintenance measurement and readings
• C. Maintenance plan
• D. Set up deals

Answer: B,C
NEW QUESTION # 101
Which key user features allow you to change field properties on the SAP Service Cloud Ul?

• A. Mashup
• B. Adaptation
• C. Workflow rules
• D. Code list restriction

Answer: B
NEW QUESTION # 102
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

• A. Ad-hoc broadcasting
• B. On every save of the report
• C. On specific report creation
• D. Periodic scheduling

Answer: A,D
NEW QUESTION # 103
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