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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic Details
Topic 1
  • Given a scenario, describe declarative features that improve user efficiency over a series of steps
  • Describe key Salesforce UX personas and which processes they normally do

Topic 2
  • Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences
  • Describe how core Salesforce objects function

Topic 3
  • Demonstrate how to gather requirements and plan strategy given current user experiences
  • Describe the impact of corporate branding and styling

Topic 4
  • Determine which global Salesforce configuration to use for optimized user flow
  • Determine options for users to access onboarding, support, and learning

Topic 5
  • Determine how to incorporate human-centered design into a customer solution
  • Describe testing techniques needed for optimal user experiences

Topic 6
  • Given a scenario, utilize SLDS to create new and customized component functionality
  • Given a scenario, identify which UX method should be used to define a user experience


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Salesforce Certified User Experience Designer Sample Questions (Q32-Q37):

NEW QUESTION # 32
Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.
In which three Ways Could CK's customers engage?
Choose 3 answers

  • A. Endorsement of skills and expertise
  • B. Choose personalized branding
  • C. Customize page layouts
  • D. Join affinity groups
  • E. Recognize peers with badges

Answer: A,C,E
NEW QUESTION # 33
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?

  • A. Remove the validation rule completely and provide training about order changes.
  • B. Make sure the required field names are added to the top-of-page error message.
  • C. Replace the validation rule with help text informing the business requirement.
  • D. Replace the top-of-page validation with two field validations, assigning the respective fields.

Answer: B
NEW QUESTION # 34
In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers

  • A. Use the ''back'' browser button to collapse content
  • B. Include persistent headings.
  • C. Only allow users to open one selection at a time.
  • D. Nest an accordion inside of another

Answer: C,D
NEW QUESTION # 35
The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.
Which design should the design use?

  • A. Reactive
  • B. Responsive
  • C. Proactive
  • D. Refactored

Answer: B
NEW QUESTION # 36
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

  • A. Putting oneself in the situation of the end user
  • B. Including Innovative ideas to showcase technology
  • C. Creating requirements based business leaders' priorities
  • D. Observing user behavior

Answer: C,D
NEW QUESTION # 37
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