over 2 years ago

It is quite clear that most candidates are at their first try, therefore, in order to let you have a general idea about our Service-Cloud-Consultant test engine, we have prepared the free demo in our website. The contents in our free demo are part of the real materials in our Service-Cloud-Consultant study engine. Just like the old saying goes "True blue will never strain" You are really welcomed to download the free demo in our website to have the firsthand experience, and then you will find out the unique charm of our Service-Cloud-Consultant Actual Exam by yourself.

Difficulty in writing Service-Cloud-Consultant Exam

This Salesforce Service-Cloud-Consultant exam is very difficult to prepare. Because it requires all candidate attention with practice. So, if Candidate wants to pass this Salesforce Service-Cloud-Consultant exam with good grades then he has to choose the right preparation material. By passing the Salesforce Service-Cloud-Consultant exam can make a lot of difference in your career. Many Candidates wants to achieve success in the Salesforce Service-Cloud-Consultant exam but they are failing in it. Because of their wrong selection but if the candidate can get valid and latest Salesforce Service-Cloud-Consultant study material then he can easily get good grades in the Salesforce Service-Cloud-Consultant exam. Itcertmaster providing many Salesforce Service-Cloud-Consultant exam questions that help the candidate to get success in the Salesforce Service-Cloud-Consultant test. Our Salesforce Service-Cloud-Consultant exam dumps specially designed for those who want to get their desired results in the just first attempt. Salesforce Service-Cloud-Consultant braindump questions provided by Itcertmaster make candidate preparation material more impactful and the best part is that the training material provided by Itcertmaster for Salesforce Service-Cloud-Consultant exams are designed by our experts in the several fields of the IT industry. >> Service-Cloud-Consultant Valid Test Papers <<

Test Service-Cloud-Consultant Book - Test Service-Cloud-Consultant Pattern

All Service-Cloud-Consultant online tests begin somewhere, and that is what the Service-Cloud-Consultant training course will do for you: create a foundation to build on. Study guides are essentially a detailed Service-Cloud-Consultant tutorial and are great introductions to new Service-Cloud-Consultant training courses as you advance. The content is always relevant, and compound again to make you pass your Service-Cloud-Consultant Exams on the first attempt. You will frequently find these Service-Cloud-Consultant PDF files downloadable and can then archive or print them for extra reading or studying on-the-go.

Salesforce Certified Service cloud consultant Sample Questions (Q91-Q96):

NEW QUESTION # 91
Universal Container wants to measure the efficient of its Contact Center.
Which three metrics should the contact center manager analyze?

• A. Average Number of days to close cases
• B. Number of open cases per day
• C. Number of Closed cases on first call
• D. Number of new customers added
• E. Number of cases escalated

Answer: A,B,E
NEW QUESTION # 92
Universal Containers' support management team has noticed an increase in wait times over the last several
months when customers call in for support. Which two recommendations should a Consultant suggest to help
decrease customer wait times? Choose 2 answers

• A. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
• B. Set up a Salesforce Customer Community that will allow customers to create cases online.
• C. Set up analytical snapshots to capture key case information and create historical trending reports.
• D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.

Answer: B,D
NEW QUESTION # 93
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

• A. Omni-Channel Routing
• B. Visual Remote Assistant
• C. Field Service Scheduler
• D. Workforce Engagement Self Scheduling

Answer: C
NEW QUESTION # 94
Contact Center management must be notified whenever an Open Case has not been touched for 24 hours.
Which feature should a Consultant use to meet this requirement?

• A. Process Builder Scheduled Actions
• B. Scheduled Reports
• C. Time-based Workflow Rules
• D. Milestone Actions

Answer: B
NEW QUESTION # 95
Universal Containers is planning to provide different levels of support to customers in order to ensure its Agents are working within the confines of the Service Level Agreement. Which feature should the Consultant consider?

• A. Case Milestones
• B. Entitlements
• C. Omni-Channel
• D. Case Escalation

Answer: B
NEW QUESTION # 96
...... Do you want to pass your exam buying using the least time? If you do, you can choose us, we have confidence help you pass your exam just one time. Service-Cloud-Consultant training materials are edited by skilled professionals, they are familiar with the dynamics for the exam center, therefore you can know the dynamics of the exam timely. Besides, we offer you free demo for you to have a try before buying Service-Cloud-Consultant Test Dumps, so that you can have a deeper understanding of what you are going to buy. Free update for one year is available, and you can obtain the latest version if you choose us, and the update version for Service-Cloud-Consultant exam materials will be sent to your email address automatically. Test Service-Cloud-Consultant Book: https://www.itcertmaster.com/Service-Cloud-Consultant.html