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NEW QUESTION 21 Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its requirements. Which customer requirement would require the use of Email-to-Case?

• A. Handles more the 10,000 emails a day
• B. Requires the use of Transport Layout Security (TLS)
• C. Accepts attachments from emails
• D. Accepts email attachments larger than 10 MB

Answer: D   NEW QUESTION 22 What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

• A. Ensure all users refrain from logging into production for an entire day prior to deployment.
• B. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
• C. Plan and communicate the deployment to all users of the organization in advance.
• D. Migrate a test deployment to a staging environment for a smoother real-life experience.
• E. Select a window of time when users will NOT be making changes to the organization.

Answer: C,D,E   NEW QUESTION 23 A service manager has just configured chat at a company site. Now, the agents cannot see the chat footer components in the console. Which configuration option should be verified?

• A. Verify that users are assigned the chat feature license.
• B. Verify that users are assigned the chat user profile.
• C. Verify that users have access to the chat buttons.
• D. Verify that users have access to the chat public group.

Answer: A   NEW QUESTION 24 Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers

• A. Create at least two different approval processes.
• B. Create at least two different data categories.
• C. Grant managers the Manage Salesforce Knowledge permission.
• D. Create at least two different article types.
• E. Grant managers the Manage Data Categories permission.

Answer: A,C,D   NEW QUESTION 25 ...... 2023 Latest Actual4dump CRT-261 PDF Dumps and CRT-261 Exam Engine Free Share: https://drive.google.com/open?id=1iMdQXxWTi6-ZthR0YZToRsr-fxbiKdw5