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Certification Path

Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.

The benefit in Obtaining the Field-Service-Lightning-Consultant Exam Certification

• When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
• A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
• If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
• After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.

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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q212-Q217):

NEW QUESTION # 212
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.
Which tow items should a Consultant recommend in order to achieve this? (Choose two.)

• A. Use Record Types to achieve pre-defined templates.
• B. Use Work Types to achieve pre-defined templates.
• C. Add the Work Order Quick Action on the Account.
• D. Add the Work Order Quick Action on the Case.

Answer: B,D
NEW QUESTION # 213
some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them How should a consultant provide access to FSL mobile app?

• A. Modify the user profile
• B. Modify the user record
• C. Update the public group membership
• D. Assign a permission set

Answer: D
NEW QUESTION # 214
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.
How can this be achieved?

• A. Use Exact Appointments on the Work Types.
• B. Use Territory-specific Operating Hours.
• C. Use Multiple Operating Hours with Slots for each hour.
• D. Use Customer Operating Hours.

Answer: A
NEW QUESTION # 215
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

• A. Work Types
• B. Entitlement Templates
• C. Entitlements
• D. Work Order Record Types

Answer: A
NEW QUESTION # 216
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?

• A. mini page layouts
• B. page layouts
• C. visual force page
• D. field sets

Answer: B
NEW QUESTION # 217
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