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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Understand different field service settings for FSL Administrator Configure Work Order processes, parameters, and Work Types
Topic 2	Show how to use operating hours for service resources, accounts, work orders, and booking appointments Choose the appropriate action to manage a Service Appointment
Topic 3	Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy them
Topic 4	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 5	Distinguish between Field Service Mobile and Salesforce Mobile app capabilities Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 6	Determine the appropriate option to execute Complex Work in FSL Illustrate how to configure Work Order Milestones
Topic 7	Explain the relationships between time sheets, timesheet entries, service resources Compare different filtering options for the Dispatcher Console
Topic 8	Given a scenario, decide the appropriate type of optimization service to use Recommend the appropriate Service Territories and their Members

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Salesforce Certified Field Service Consultant Sample Questions (Q48-Q53):

NEW QUESTION # 48
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers

• A. The complex work visual force page is added to the service appointments page layout.
• B. The dependency type is set to start after finish and day on the service appointment in the dependency.
• C. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
• D. The same resource and same day fields appear on the service appointments page layout.
• E. A dependency has been created between the two appointment and the start time are the same.

Answer: A,B,C
NEW QUESTION # 49
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers

• A. Create the Service Territory Location as a Service Territory lookup field.
• B. Create the Service Territory Location as a Location lookup field.
• C. Add the Service Territory Location Related List on the Service Territory page layout.
• D. Add the Service Territory Location Related List on the Location page layout.

Answer: B,C
NEW QUESTION # 50
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

• A. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
• B. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
• C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
• D. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Answer: C
NEW QUESTION # 51
A customer wants to send an email confirming opt-in when someone signs up for their emails via a form on their website. The email should arrive within a few minutes of completing the form, and all of the form data needs to be stored in Marketing Cloud to personalize the outgoing email. The customer has access to a developer for working with APIs, but they want to be able to change the email creative without involving the developer.
What should a consultant recommend?

• A. Use the WSProxy via SSJS to deploy the email after capturing form data.
• B. Use a Send Email activity in Automation Studio to run hourly and deploy emails.
• C. Use a Triggered Send Data Extension to capture form data and deploy the email.
• D. Use a SQL Query activity in Automation Studio to run hourly and deploy emails.

Answer: C
NEW QUESTION # 52
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?

• A. Create a product request and product request line item
• B. Create a return order and relate it to the product
• C. Create a work order and work order line
• D. Create return order and return order line item

Answer: D
NEW QUESTION # 53
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