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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Topic	Details
Topic 1	Given a scenario, manage competing priorities to obtain sign-off from stakeholders Contrast the difference between acceptance criteria vs. definition of done
Topic 2	Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle Given a scenario, choose the most effective technique for eliciting business needs from stakeholders
Topic 3	Distinguish between requirements vs. user stories to engage business and technical stakeholders Demonstrate knowledge of Salesforce capabilities and its potential to recommend solutions to the business
Topic 4	Guide UAT and manage the results to determine whether the solution meets the requirements Analyze the customer's Salesforce environment to identify opportunities and constraints
Topic 5	Apply the implementation lifecycle for planning business analysis activities Understand the components of a user story to perform thorough analysis
Topic 6	Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements Demonstrate how to define the scope of a complex business process and break it down into manageable steps

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Salesforce Certified Business Analyst Exam Sample Questions (Q50-Q55):

NEW QUESTION # 50
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?"
Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

• A. Acceptance criteria
• B. User stories
• C. Process maps

Answer: A
NEW QUESTION # 51
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

• A. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
• B. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
• C. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

Answer: B
NEW QUESTION # 52
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?

• A. INVEST checklist
• B. Numerical framework
• C. Gap analysis document

Answer: A
NEW QUESTION # 53
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?

• A. Set up a casual meeting to create a personal connection with the stakeholder.
• B. Reset project expectations at the next meeting with the stakeholder.
• C. Ask an executive sponsor to address the stakeholder's concerns.

Answer: C
NEW QUESTION # 54
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?

• A. Confirm steps to reproduce the issue.
• B. Update page layouts in production.
• C. Create a test plan for each web browser.

Answer: A
NEW QUESTION # 55
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