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How to book the ServiceNow Certified CIS CSM

Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only. During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests. The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center. Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which of the following roles can update a consumer's record? (Choose two.)

• A. Customer Service Agent (sncustomerserviceagent)
• B. Customer Service Manager (sncustomerservicemanager)
• C. Consumer Support Agent {sncustomerservice.consumeragent)
• D. Customer (sn_customerservice.customer)

Answer: C,D
NEW QUESTION # 40
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

• A. Asset
• B. Product

Answer: B Explanation:
Explanation
NEW QUESTION # 41
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.

• A. B2B
• B. B2C

Answer: B
NEW QUESTION # 42
Out-of-the-box. cases are automatically closed after how many days?

• A. Cases are not automatically closed by default
• B. 10 days
• C. 5 days
• D. 3 days

Answer: B
NEW QUESTION # 43
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

• A. Viewing knowledge articles
• B. Open an incident
• C. Live chat
• D. Consumer self-registration

Answer: D
NEW QUESTION # 44
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