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Salesforce Certified Business Analyst Exam Sample Questions (Q213-Q218):

NEW QUESTION # 213
A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

  • A. Assign the test case to another tester.
  • B. Assign a bug to the development team.
  • C. Attempt to reproduce the issue.

Answer: B
NEW QUESTION # 214
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?

  • A. Business analysis plan
  • B. Process mapping
  • C. Change management

Answer: B
NEW QUESTION # 215
A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process.
The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?

  • A. Create an Entity Relationship Diagram (ERD) of the current state.
  • B. Meet with stakeholders as a group to capture future requirements.
  • C. Meet with stakeholders as a group to understand the current state.

Answer: C
NEW QUESTION # 216
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?

  • A. Manage project integrations with the technical team.
  • B. Hold a kickoff meeting to set expectations with the project team.
  • C. Discuss project trade-offs with the executive sponsor.

Answer: B
NEW QUESTION # 217
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

  • A. Document user stories and clarify business needs so IT can deliver results based on the requirements.
  • B. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
  • C. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.

Answer: B
NEW QUESTION # 218
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