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How to book the Cisco 820-605: Cisco Customer Success Manager Exam

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Cisco 820-605 Exam Certification Details:

Exam Registration	PEARSON VUE
Number of Questions	55-65
Sample Questions	Cisco 820-605 Sample Questions
Duration	120 minutes
Exam Name	Cisco Customer Success Manager
Passing Score	Variable (750-850 / 1000 Approx.)

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Cisco Customer Success Manager Sample Questions (Q92-Q97):

NEW QUESTION # 92
Which scenario represents a use case expand opportunity?

• A. usage KPIs are on target entering the fourth quarter
• B. solution management team adds headcount
• C. supplementary training sessions are organized on existing features
• D. endpoint security solution extended to cover data center servers in addition to laptops

Answer: D
NEW QUESTION # 93
DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Select and Place:
Answer: ** Explanation:

NEW QUESTION # 94**
Refer to the exhibit.

The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?

• A. The customers usage has seen a recent decline and the chance of them churning will be higher.
• B. The customer's usage is too low to correctly measure the chance of their retention.
• C. The customer has a high probability to renew and will include an expanded opportunity.
• D. The customer has increased usage, which shows a strong indicator of renewal.

Answer: B
NEW QUESTION # 95
Refer to the exhibit.

What is the problem with this RACI example?

• A. Every task should have four people consulted.
• B. Too many people are accountable for this task.
• C. More stakeholders should be involved.
• D. No one has multiple roles.

Answer: B
NEW QUESTION # 96
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

• A. Discuss new opportunities and new products to purchase
• B. Create a success plan to be reviewed with the customer at the next review meeting
• C. Provide technical configuration for development
• D. Document the session, stakeholder interests, and metrics for leadership

Answer: B
NEW QUESTION # 97
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