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NEW QUESTION # 104
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
Answer: B
NEW QUESTION # 105
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?
Answer: D
NEW QUESTION # 106
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
Answer: A
NEW QUESTION # 107
Which feature enables a voice interaction to interrupt an email interaction?
Answer: B
NEW QUESTION # 108
Which of the following statements are true? (Choose three.)
Answer: B,D,E
NEW QUESTION # 109
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