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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 2	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 3	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value
Topic 4	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 5	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value

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ITIL 4 Foundation Exam Sample Questions (Q122-Q127):

NEW QUESTION # 122
Which practice has the purpose of ensuring that the organization's suppliers and their performance and
managed appropriately to support the provision of seamless, quality products and services?

• A. Service management
• B. Relationship management
• C. Supplier management
• D. Release management

Answer: C
NEW QUESTION # 123
Which is an objective of the design coordination process?

• A. To gather and document new service level requirements from the customer D18912E1457D5D1DDCBD40AB3BF70D5D
• B. To document the initial structure and relationship between services and customers
• C. To assess and evaluate all changes and their impact on service designs
• D. To produce service design packages and ensure they are handed over to service transition

Answer: D
NEW QUESTION # 124
Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

• A. Service configuration management
• B. IT asset management
• C. Monitoring and event management
• D. Service desk

Answer: A
NEW QUESTION # 125
What are the ITIL guiding principles used for?

• A. To help an organization make good decisions
• B. To ensure that an organization's performance continually meets stakeholders' expectations
• C. To direct and control an organization
• D. To identify activities that an organization must perform in order to deliver a valuable service

Answer: A
NEW QUESTION # 126
Which is an important principle of communication in service operation?

• A. Information should always be communicated
• B. It has an intended purpose or a resultant action
• C. It is stored in the configuration management system
• D. Meetings are always the best method of communication

Answer: B
NEW QUESTION # 127
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