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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?

• A. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
• B. There is no limit. You can assign as many team-based reason codes as you like.
• C. A total of 100 sign-out reason codes and not ready reason codes.
• D. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.

Answer: A
NEW QUESTION # 72
Refer to the exhibit.

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

• A. Go to Script node
• B. Queue to Skill Group node
• C. Translation Route to VRU node
• D. Send to VRU node
• E. Route Select node

Answer: C,D
NEW QUESTION # 73
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)

• A. The mobile agents are using Finesse 9.1(1) as desktop
• B. No MTP resources configured to handle DTMF method mismatch.
• C. Incorrect Mobile Agent codec configured in the PG setup
• D. Unified CM SIP trunk has RFC2833 DTMF signaling method.
• E. Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.

Answer: B,E
NEW QUESTION # 74
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)

• A. Get Speech & Menu
• B. Play Media & Get Speech
• C. Menu & Get Digits
• D. Menu & Play Media

Answer: A,C
NEW QUESTION # 75
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

• A. Cisco Unified Contact Center Enterprise server
• B. Cisco Unified CVP VXML server
• C. Cisco Unified CVP call server
• D. VXML gateway
• E. Cisco Unified Communications Manager
• F. Cisco Unified CVP reporting server
• G. SIP proxy server

Answer: B,C,F
NEW QUESTION # 76
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