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NEW QUESTION # 24
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?
Answer: C
NEW QUESTION # 25
Which four types are used by incidents queues?
Answer: B,E,F,G
NEW QUESTION # 26
A company wants to include the company logo and contact details in its outbound email communications.
Where should this be configured?
Answer: A
NEW QUESTION # 27
Which Oracle Service Cloud capability can assign chats based on language and product skills?
Answer: A
NEW QUESTION # 28
Which statement correctly differentiates between a bulk operation and a batch operation?
Answer: B
NEW QUESTION # 29
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