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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic Details
Topic 1
  • Describe key design principles and tools that define an accessible and engaging experience
  • Given a scenario, describe how Salesforce can add value to user experiences

Topic 2
  • Determine which global Salesforce configuration to use for optimized user flow
  • Determine options for users to access onboarding, support, and learning

Topic 3
  • Determine how to incorporate human-centered design into a customer solution
  • Describe testing techniques needed for optimal user experiences

Topic 4
  • Demonstrate how to gather requirements and plan strategy given current user experiences
  • Describe the impact of corporate branding and styling

Topic 5
  • Given a scenario, describe declarative features that improve user efficiency over a series of steps
  • Describe key Salesforce UX personas and which processes they normally do

Topic 6
  • Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience
  • Determine which research methodology and tools should be used to design a solution


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Salesforce Certified User Experience Designer Sample Questions (Q71-Q76):

NEW QUESTION # 71
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers

  • A. Page layouts of the records
  • B. Details to be shown in the records highlights panels
  • C. Relationship between standard objects
  • D. Tabs within the apps's navigation bar
  • E. Opportunity lead scoring

Answer: A,D,E
NEW QUESTION # 72
Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team.
What is the side effect of this approach?

  • A. All sales reps will have Read access to all Accounts.
  • B. Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.
  • C. All sales reps will have Read access to Accounts for all Opportunities.
  • D. Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.

Answer: B
NEW QUESTION # 73
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?

  • A. Improve form security by adding a challenge-response test.
  • B. Create a three-column grid to reduce the form length.
  • C. Add section headers to visually separate fields into groups.
  • D. Replace field labels with placeholder text.

Answer: C Explanation:
Explanation
This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation states that "by grouping related fields into sections, you can make your forms easier to read and understand" [1].
[1] https://help.salesforce.com/articleView?id=formsdesignbest_practices.htm&type=5
NEW QUESTION # 74
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?

  • A. Set prompt permissions
  • B. Customize prompt theme
  • C. Configure minimum three steps
  • D. Specify prompt scheduling

Answer: A,B
NEW QUESTION # 75
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
* Shipment records that belong to their teams can be seen by other users.
* Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?
Choose 2 answers.

  • A. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
  • B. Use isSharable keyword in Apex classes to assure record visibility.
  • C. Use isAccessible() method in Apex classes to check field accessibility
  • D. Use runAs in test class to enforce user permissions and field-level permissions.

Answer: A,C
NEW QUESTION # 76
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