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Oracle 1z0-1037-22 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain Service Level Agreements (SLA)
  • Describe answers relationships

Topic 2
  • B2C Service Products and Services - Common Features
  • Manage Knowledge Advanced Content

Topic 3
  • Use Knowledge Advanced Search Capabilities
  • Explain the dashboard feature

Topic 4
  • Explain response requirements
  • Use Knowledge Advanced features


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Oracle Knowledge Management 2022 Implementation Professional Sample Questions (Q67-Q72):

NEW QUESTION # 67
How is unconditional linking different from conditional linking for a linked column in a report?

  • A. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
  • B. Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.
  • C. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
  • D. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.

Answer: B Explanation:
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.
Reference:
https://docs.oracle.com/cloud/17d/servicecsgs/FAMUG/topichead.htm#FAMUGgreport_control
NEW QUESTION # 68
Which five components can be used to filter the Authoring inbox? (Choose five.)

  • A. Content Types
  • B. Locales
  • C. User
  • D. Assignment status
  • E. Product and Categories
  • F. Views
  • G. Console roles
  • H. Rating

Answer: A,B,C,D,F Explanation:
Filters enable you to view a specific subset of tasks from the Task list.
The following describes the five filters available for displaying the task list.
Reference:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 17
NEW QUESTION # 69
What two factors are responsible for ranking of an answer? (Choose two.)

  • A. solved count based on customer activity
  • B. number of searches for that answer article
  • C. display position
  • D. number of answers linked to that answer

Answer: B,C Explanation:
The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.
Reference:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm
NEW QUESTION # 70
You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?

  • A. Place at Top
  • B. Place at First
  • C. Historical usefulness
  • D. Fixed at Top
  • E. Fix First

Answer: A Explanation:
Place at Top-Select this option to place the answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.
NEW QUESTION # 71
Which action cannot be performed on a dashboard?

  • A. add a web browser to a dashboard
  • B. open a report for editing from a dashboard
  • C. send queued dashboards to comma-separated values (CSV) file
  • D. queue a dashboard manually

Answer: A
NEW QUESTION # 72
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