Flash cards (46) WEB 2.0 (BUSINESS 2.0) consists of nonproprietary hardware and software based on publicly known standards that allow third parties to create add-on products to plug into or interoperate with the system open system contains instructions written by a programmer specifying the actions to be performed by computer software source code is any proprietary software licensed under exclusive legal right of the copyright holder closed source refers to any software whose source code is made available free (not on a fee or licensing basis as in ebusiness) for any third party to review and modify open source created and updated by many users for many users. Websites such as Flickr, Wikipedia, and YouTube, for example, move control of online media from the hands of leaders to the hands of users User-contributed content (or user-generated content) is an online marketing concept in which the advertiser attempts to gain attention by providing content in the context of the user"s experience in terms of its content, format, style, or placement Native advertising where buyers post feedback on sellers reputation system is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information collaboration system collaborating and tapping into the core knowledge of all employees, partners, and customers Collective intelligence The most common form of collective intelligence found inside the organization is ? knowledge management (KM) involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions knowledge management (KM) supports the capture, organization, and dissemination of knowledge (i.e., know-how) throughout an organization; can distribute an organization's knowledge base by interconnecting people and digitally gathering their expertise. knowledge management system (KMS) consists of anything that can be documented, archived, and codified, often with the help of MIS. Examples are assets such as patents, trademarks, business plans, marketing research, and customer lists explicit knowledge is the knowledge contained in people's heads tacit knowledge

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