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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which Genesys Cloud CX feature helps reduce wait time for each call?

• A. Workforce Management
• B. Skill-based Routing
• C. Automatic Call Distribution
• D. IVR

Answer: B
NEW QUESTION # 20
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

• A. Get a default trunk line installed.
• B. On the PSTN carrier's web site.
• C. By asking your carrier what you would need.
• D. In the Genesys Cloud CX Resource Center.

Answer: D
NEW QUESTION # 21
You cannot add variables to a script.

• A. True
• B. False

Answer: B
NEW QUESTION # 22
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

• A. True
• B. False

Answer: B
NEW QUESTION # 23
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

• A. True
• B. False

Answer: B
NEW QUESTION # 24
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