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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences Describe how core Salesforce objects function
Topic 2	Determine how to incorporate human-centered design into a customer solution Describe testing techniques needed for optimal user experiences
Topic 3	Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience Determine which research methodology and tools should be used to design a solution
Topic 4	Demonstrate how to gather requirements and plan strategy given current user experiences Describe the impact of corporate branding and styling
Topic 5	Describe key design principles and tools that define an accessible and engaging experience Given a scenario, describe how Salesforce can add value to user experiences
Topic 6	Given a scenario, describe declarative features that improve user efficiency over a series of steps Describe key Salesforce UX personas and which processes they normally do

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Salesforce Certified User Experience Designer Sample Questions (Q67-Q72):

NEW QUESTION # 67
A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint.
Which attribute should be used to ensure the icon complies with accessibility requirements?

• A. title
• B. href
• C. for
• D. class

Answer: D
NEW QUESTION # 68
Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers

• A. Establish the research plan and timeline.
• B. Consider platform-based before custom solutions.
• C. Gather insight from end users.
• D. Understand the problem before moving to solutions.
• E. Determine user acceptance criteria.

Answer: A,B,C Explanation:
Explanation
For Cloud Kicks' upcoming discovery phase, the three practices that should be considered are:
Option A. Understand the Problem Before Moving to Solutions: Establishing a clear understanding of the problem and what the desired outcomes are before beginning the discovery phase is essential for successful project planning. This can be done by gathering data and insights from end users, conducting research, and understanding how the problem is currently being addressed.
Option B. Gather Insight from End Users: Gathering insights from end users is a crucial step in the discovery phase.
End users provide valuable feedback and insights into the problem and how a potential solution may work.
This feedback can help shape the overall project plan and help identify potential solutions.
Option C. Establish the Research Plan and Timeline: The research plan and timeline should be established before beginning the discovery phase. This should include a list of tasks to be completed, the resources needed, and a timeline for completion. This plan should be communicated to all stakeholders so everyone is aware of the project goals and timeline.
NEW QUESTION # 69
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?

• A. Design a mobile-responsive solution to be used with Mobile Publisher.
• B. Optimize for color contrast-ratio and screen-reading technology.
• C. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.
• D. Ensure all text is black to maximize readability.

Answer: B Explanation:
Explanation
The correct answer is B.
When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide
[1] and their Accessibility Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.p
NEW QUESTION # 70
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

• A. Survery
• B. Focus Groups
• C. Usability Testing
• D. Qualitative

Answer: D
NEW QUESTION # 71
Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their Purchasing habits. CK's UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers

• A. Randimized Bias
• B. Recency Bias
• C. Objectivity Bias
• D. Social Desirability Bias

Answer: B,C
NEW QUESTION # 72
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