almost 2 years ago

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Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:

• Baseline Application Functionality
• Business Cases / Use Cases
• Proven Practices for Implementation
• Architecture and Security

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Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

• Key Performance Indicators and Benchmarks
• Selection of appropriate features and functions to meet business requirements
• Value proposition

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

• A. Community
• B. Open An Incident
• C. Service Catalog
• D. Knowledge Base

Answer: A,C,D
NEW QUESTION # 46
If only one user reports a content for moderation, the content will be hidden.

• A. True
• B. False

Answer: B
NEW QUESTION # 47
What role does the Engagement Manager play before the Workshop? (Choose two.)

• A. Acts as intermediary
• B. Provides answers to technical problems
• C. Project Manager
• D. Assists with technical requirements

Answer: C,D Explanation:
Explanation/Reference: https://jobs.jobvite.com/servicenow/job/oKxz8fwI
NEW QUESTION # 48
Special Handling Notes can apply to which one of the following based on specific attributes?

• A. Contact
• B. Domain
• C. Holiday
• D. VIP

Answer: A
NEW QUESTION # 49
What are common types of application record data that are imported during a CSM data migration? (Choose two.)

• A. Case
• B. Accounts
• C. Chat
• D. Knowledge Article

Answer: A,B
NEW QUESTION # 50
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