over 1 year ago

The ADX261 exam prepare of our website is completed by experts who has a good understanding of real exams and have many years of experience writing ADX261 study materials. They know very well what candidates really need most when they prepare for the exam. They also understand the real exam situation very well. So they compiled ADX261 Exam prepare that they hope to do their utmost to help candidates pass the exam and get what job they want. They apply to exam candidates of different level of computer industry. So whichever degree you are at, you can utilize our ADX261 study materials tool with following traits.

Salesforce ADX261 Exam Syllabus Topics:

Topic	Details
Topic 1	Add the Reputation component to the community Customize fields, page layouts, and record types for different kinds of support cases
Topic 2	Customize access to, permissions for, and visibility of knowledge tools and processes Enable communities in your Salesforce org
Topic 3	Customize the look and layout of the community Create processes to streamline a support team’s workflow and case management
Topic 4	Manage and close cases more efficiently using knowledge articles Create and manage articles to ensure quality of information
Topic 5	Enable and utilize Chat (formerly Live Agent Customize the Lightning Console pages

>> New ADX261 Exam Discount <<

ADX261 Latest Braindumps Ebook | ADX261 Exam Vce Free

If we want to survive in this competitive world, we need a comprehensive development plan to adapt to the requirement of modern enterprises. We sincerely recommend our ADX261 preparation exam for our years’ dedication and quality assurance will give you a helping hand on the ADX261 Exam. There are so many advantages of our ADX261 study materials you should spare some time to get to know. Just have a try and you will love our ADX261 exam questions.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q56-Q61):

NEW QUESTION # 56
Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?

• A. Create a visualforce page called knowledge sidebar on the case page layout.
• B. Enable the knowledge sidebar related list on the case page layout.
• C. Enable the knowledge sidebar setting in the case support settings.
• D. Create a salesforce console for service and enable the knowledge sidebar on the case page layout.

Answer: C
NEW QUESTION # 57
To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?

• A. Add the Knowledge related list to the Case record page.
• B. Add the Knowledge Component to the Case record page.
• C. Add the Knowledge tab to the Service Console.
• D. Add Knowledge Data Categories to each Case.

Answer: B
NEW QUESTION # 58
Universal Containers wants to Jet its customers interact real time with support agents from their computers and mobile devices What feature should a consultant recommend to meet this requirement?

• A. Web-to-CaM
• B. Embedded Chat Service
• C. Case Assignment Rules
• D. Experience Cloud site

Answer: B
NEW QUESTION # 59
what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?

• A. Configure a chat validation rule
• B. Customize the lightning console chat page
• C. ConfigureLightningGuided Engagement
• D. Customize the pre chat form

Answer: D
NEW QUESTION # 60
Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented?
Choose 2 answers

• A. Article Record Types must be created before the import.
• B. Each Article Record Type must be in a separate CSV.
• C. Multiple Article Record Types can be imported in the same CSV.
• D. Article Record Types will be created as part of the import.

Answer: A,C
NEW QUESTION # 61
...... On the basis of the current social background and development prospect, the ADX261 certifications have gradually become accepted prerequisites to stand out the most in the workplace. Our ADX261 exam materials are pleased to serve you as such an exam tool to help you dream come true. With over a decade's endeavor, our ADX261 practice materials successfully become the most reliable products in the industry. There is a great deal of advantages of our ADX261 exam questions you can spare some time to get to know. ADX261 Latest Braindumps Ebook: https://www.pdfdumps.com/ADX261-valid-exam.html