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Microsoft MS-740 Exam Syllabus Topics:

Topic	Details
Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot audio and video flow issues	- troubleshoot audio and video quality issues - troubleshoot call drops - investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot emergency calling issues	- troubleshoot dynamic emergency calling - identify issues with emergency phone number normalization rules - troubleshoot location detection failures - troubleshoot missing locations in outbound calls and missing addresses - troubleshoot dial mask issues
Troubleshoot direct routing issues	- troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service - troubleshoot dial plan issues including normalization rules - identify the root cause of direct-dialing call issues by reviewing the SBC log - troubleshoot audio conferencing issues including provisioning and configuration issues
Troubleshoot issues with Teams meetings and live events (20-25%)
Troubleshoot live events issues	- troubleshoot meeting creation and scheduling issues - troubleshoot recording issues including policies related to recording - investigate issues sharing content and viewing reports - troubleshoot reporting issues including issues with attendance reports and moderated questions - troubleshoot attendee access and playback issues - troubleshoot and optimize networks for Teams live events - investigate issues connecting to the service and joining meetings
Troubleshoot Teams services	- validate Microsoft Audio Conferencing licensing - troubleshoot dial pad issues - troubleshoot phone number provisioning issues - troubleshoot issues with the Outlook add-in for Teams - troubleshoot issues enabling and configuring audio and video devices for Teams - troubleshoot online and hybrid call queues and auto-attendant issues - troubleshoot user provisioning issues including licensing users, phone number assignments, and policies - troubleshoot issues with phone system features - investigate phone system set up and configuration issues
Troubleshoot Teams client issues	- troubleshoot Teams client start up issues and crashes on Windows, Mac, and Linux devices - troubleshoot Investigate causes for high memory or CPU usage - investigate network issues including network latency - analyze web traffic and review HTTP status codes by using Fiddler and other tools - troubleshoot issues installing and updating client software - troubleshoot performance issues including long times for uploading files and chats slow to load or send - troubleshoot call set up issues - troubleshoot issues adding participants to meetings
Troubleshoot messaging issues	- troubleshoot message delivery issues - troubleshoot issues attaching files and content to messages - troubleshoot chat notification issues
Troubleshoot federation issues (10-15%)
Troubleshoot issues interoperating with Skype for Business	- investigate chat issues when interoperating with Skype for Business - troubleshoot federation issues between Teams and Skype or Skype for Business - troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues	- troubleshoot federation policies and domain lists - verify tenant configuration settings including allowed and blocked domain lists and type of federation
Troubleshoot issues signing into Teams (15-20%)
Troubleshoot account and network issues	- verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status - troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO) - identify reasons for blocked accounts by reviewing web log data - verify user virtual private network (VPN) configuration settings including split tunneling and client version - validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues
Troubleshoot member sign-in issues	- investigate authentication issues - verify whether an applied conditional access policy prevents sign in - determine whether a user account or the device from which a user attempts to sign in is the cause of a sign in issue - troubleshoot client sign-in issues by collecting and analyzing Teams debug logs - troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices - investigate points of failure in the sign-in process flow
Troubleshoot guest access issues	- troubleshoot issues adding guest users to teams - troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies - audit invitations sent but not used and inactive accounts - validate configuration settings for federated message flow - review Azure sign-in logs and audit logs for the domain which hosts Teams
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with apps	- configure Teams to allow or block an app - validate app permission policies - validate app setup policies
Troubleshoot issues with public and private channels	- check user permissions, team policies, and tenant policies - verify and troubleshoot channel email settings - troubleshoot tenant replication issues in teams and channels - troubleshoot deletion issues in teams and channels

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Microsoft Troubleshooting Microsoft Teams Sample Questions (Q81-Q86):

NEW QUESTION # 81
A company uses Microsoft Teams.
You need to configure email channel settings for the company.
Where should you perform each task? To answer, drag the appropriate locations to the correct requirement. Each location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://support.microsoft.com/en-gb/office/manage-who-can-send-email-to-a-channel-in-teams-4f1a1224-e71b-45de-8f68-8e08f7874fa9
https://docs.microsoft.com/en-us/microsoftteams/enable-features-office-365
NEW QUESTION # 82**
You need to configure the Microsoft Teams environment for guest users.
Which actions are required? To answer, drag the appropriate required options to the correct actions. Each required option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Reference:
https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/delegate-invitations
https://docs.microsoft.com/en-us/azure/active-directory/external-identities/allow-deny-list
NEW QUESTION # 83**
Contoso uses Microsoft Teams.
Users in the tenant have access to third-party applications that they are not supposed to in Microsoft Teams.
You need to bkxk a small group of users from using the app in the Microsoft Teams app store.
Which steps should you take to achieve this goal? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer: ** Explanation:

Topic 2, Contoso, Ltd
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and the United States. The company has 5,000 employees. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal
The company does a lot of business with the following partner companies. Contoso employees are not able to communicate with these partners by using Microsoft Teams.
Microsoft.com
PartnerCompanyLTD.com
The company currently uses Skype for Business (SfB) as a collaboration tool. The company wants to migrate to Microsoft Teams. Contoso is beginning a pilot project as part of a Microsoft Teams upgrade. You determine that some offices do not have calling plan licenses.
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must configure the following numbers:

Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the following log data after reproducing the issue:

User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2. You run the following PowerShell command and review the output:

User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:

Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:

NEW QUESTION # 84**
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
An IT company has a Microsoft 365 subscription.
The company has a main office in one region. The company opens a new office in another region. You must relocate 400 users to the new office.
Solution: Add an emergency address and then modify the outbound calling settings for each user.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: A Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/assign-change-emergency-location-user
NEW QUESTION # 85
You manage the Microsoft Teams environment for a company.
You need to configure the system to ensure that users can view data from an external app within a Teams channel.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer: ** Explanation:

1 - Enable interaction with custom apps for the company,s tenant.
2 - Navigate to the channel where you want to share content from the external app.
3 - Select Connectors and select a webhook.
4 - Use the unique URL for the channel the post messages.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook
NEW QUESTION # 86
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