over 1 year ago

KaoGuTi是個能夠加速你通過Microsoft MB-230認證考試的網站。我們的Microsoft MB-230 認證考試的考古題是KaoGuTi的專家不斷研究出來的。當你還在為通過Microsoft MB-230 認證考試而奮鬥時，選擇KaoGuTi的Microsoft MB-230 認證考試的最新考古題將給你的復習備考帶來很大的幫助。 要想通過Microsoft MB-230認證考試，選擇相應的訓練工具是非常有必要的。而關於Microsoft MB-230認證考試的研究材料是很重要的一部分，我們的KaoGuTi能很好很快地提供關於通過Microsoft MB-230認證考試的研究材料。我們的KaoGuTi的IT專家都很有經驗，他們的研究材料和你考試的考題十分接近的，幾乎一模一樣。KaoGuTi是一個專門為要參加認證考試的人提供便利的網站，能有效的幫助考生通過考試。 >> MB-230熱門考古題 <<

MB-230考古題介紹 - MB-230最新試題

為了配合當前真正的考驗，從KaoGuTi Microsoft的MB-230考試認證考試考古題的技術團隊的任何變化及時更新的問題和答案，我們也總是接受用戶回饋的問題，充分的利用了一些建議，從而達到完美的KaoGuTi Microsoft的MB-230考試認證測試資料，使我們KaoGuTi始終擁有最高的品質。

Microsoft MB-230 考試大綱：

主題	簡介
主題 1	Create and Configure Customer Service Visualizations
主題 2	Configure Customer Service Content Pack for Power BI, Customer Service Dashboards
主題 3	configure Queues, Holiday Schedule, Holiday Schedule, Customer Service Schedule
主題 4	Design and Create Customer Service Charts Execute and Analyze Customer Service Reports
主題 5	Implement Business Process Flows from Microsoft AppSource
主題 6	Describe Process of Record Creation and Update Rules

最新的 Microsoft Dynamics 365 MB-230 免費考試真題 (Q30-Q35):

問題 #30
You are implementing a help desk system that enables users to submit cases by using telephone or email.
You need to ensure that cases are classified correctly.
What should you do?

• A. Configure relevance search
• B. Modify' the subject tree.
• C. Configure categorized search
• D. Create security roles by support function. Assign the security role to users.

答案：B 解題說明：
Define subjects to categorize cases, products, and articles.
To edit a subject, in the Subject Tree, select a subject, and then under Common Tasks select Edit Selected Subject.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/define-subjects-categorize-cases-products-articles
問題 #31
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

• A. Create your Dynamics 365 portal.
  Display the Voice of the Customer page from within the main website page.
• B. Create the website.
  Add the URL to the Dynamics 365 site in your website.
• C. Create a webpage on the website.
  Add the URL to link the Voice of the Customer questions from Dynamics 365.
• D. Add the iFrame URL to your website.
• E. Create an iFrame URL.
  Copy the HTML code to an iFrame in your website.

答案：E 解題說明：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of- customer/distribute-survey
問題 #32
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?

• A. Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case-type fields to the list. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
• B. Create a business rule.
• C. Validate that customer and case title fields have not been removed as fields that child cases inherit from the parent cases. Add product and case-type fields to the list. The closure preference setting does not need to be changed. This is default behavior.
• D. On the case entity, update the Parent case-Child case 1:N relationship field mapping to include the fields.
  Create a business rule on the case entity to prevent the parent from closing if it has one or more open child cases.

答案：A 解題說明：
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases
問題 #33
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product,customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?

• A. Create a business rule.
• B. Set the closure preference setting toDon't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
• C. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to l child cases are closed.
• D. Set the closure preference setting to closure until all child cases are closed.

答案：C
問題 #34
You pick a case from a queue.
You determine that you cannot resolve the case, and plan to release the case back to the queue.
What effect does releasing the case to the queue have on record ownership?

• A. Ownership remains unchanged.
• B. Ownership is reverted to the previous owner.
• C. Ownership is assigned based on the current routing rule.
• D. Ownership of the record is assigned to the queue owner.

答案：B 解題說明：
https://carldesouza.com/picking-releasing-cases-queues/
問題 #35
...... KaoGuTi網站在通過MB-230資格認證考試的考生中有著良好的口碑。這是大家都能看得到的事實。KaoGuTi以它強大的考古題得到人們的認可，只要你選擇它作為你的考前復習工具，就會在MB-230資格考試中有非常滿意的收穫，這也是大家有目共睹的。現在馬上去網站下載免費試用版本，你就會相信自己的選擇不會錯。 MB-230考古題介紹: https://www.kaoguti.gq/MB-230_exam-pdf.html