KaoGuTi是個能夠加速你通過Microsoft MB-230認證考試的網站。我們的Microsoft MB-230 認證考試的考古題是KaoGuTi的專家不斷研究出來的。當你還在為通過Microsoft MB-230 認證考試而奮鬥時,選擇KaoGuTi的Microsoft MB-230 認證考試的最新考古題將給你的復習備考帶來很大的幫助。 要想通過Microsoft MB-230認證考試,選擇相應的訓練工具是非常有必要的。而關於Microsoft MB-230認證考試的研究材料是很重要的一部分,我們的KaoGuTi能很好很快地提供關於通過Microsoft MB-230認證考試的研究材料。我們的KaoGuTi的IT專家都很有經驗,他們的研究材料和你考試的考題十分接近的,幾乎一模一樣。KaoGuTi是一個專門為要參加認證考試的人提供便利的網站,能有效的幫助考生通過考試。 >> MB-230熱門考古題 <<
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問題 #30
You are implementing a help desk system that enables users to submit cases by using telephone or email.
You need to ensure that cases are classified correctly.
What should you do?
答案:B
解題說明:
Define subjects to categorize cases, products, and articles.
To edit a subject, in the Subject Tree, select a subject, and then under Common Tasks select Edit Selected Subject.
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/define-subjects-categorize-cases-products-articles
問題 #31
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?
答案:E
解題說明:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of- customer/distribute-survey
問題 #32
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
答案:A
解題說明:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases
問題 #33
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product,customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
答案:C
問題 #34
You pick a case from a queue.
You determine that you cannot resolve the case, and plan to release the case back to the queue.
What effect does releasing the case to the queue have on record ownership?
答案:B
解題說明:
https://carldesouza.com/picking-releasing-cases-queues/
問題 #35
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MB-230考古題介紹: https://www.kaoguti.gq/MB-230_exam-pdf.html