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Salesforce Certified Business Analyst Exam Sample Questions (Q199-Q204):

NEW QUESTION # 199
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

• A. A sales manager wants to be notified when a contract has been submitted with a discount greater than
  20% so the manager can approve or decline a discounted price.
• B. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
• C. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%

Answer: C
NEW QUESTION # 200
The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?

• A. Create a scratch org and give the development team access to it.
• B. Create a partial sandbox and give the VP of sales access to it.
• C. Create a full copy sandbox and give power users access to it

Answer: C
NEW QUESTION # 201
The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

• A. Scope, resource, and documentation impact
• B. Technical, operational, and regulatory impact
• C. Team, budget, and timeline impact

Answer: A
NEW QUESTION # 202
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

• A. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
• B. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
• C. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

Answer: C
NEW QUESTION # 203
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?

• A. Demo the end-to-end solution from the NA implementation.
• B. Share individual user stories from the NA implementation.
• C. Review the capability model from the NA Implementation.

Answer: A
NEW QUESTION # 204
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