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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain B2B service integration architecture and mechanisms
  • Describe the B2B Service security model
Topic 2
  • Create and Configure a DCS Application
  • Advanced Configuration, Integration and Analytics
Topic 3
  • Describe DCS enablement activities (profiles, roles, authentication)
  • Implement an SR assignment mapping
Topic 4
  • Identify common SR searches
  • Use tools used to configure and customize B2B Service
Topic 5
  • Describe entitlement concepts (coverage, milestones)
  • Use Functional Setup Manager (FSM)
Topic 6
  • Service Request (SR) Management
  • Set up SR creation and handling

Oracle B2B Service 2022 Implementation Professional Sample Questions (Q65-Q70):

NEW QUESTION # 65
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

  • A. You did not enable the vertical toolbar which is required, while the horizontal is optional.
  • B. You have not enabled the Computer Telephony Integration (CTI) service.
  • C. You entered a toolbar height that is not more than 70 pixels.
  • D. The only toolbar enabled is the default one, and you must configure at least two.
  • E. The signed-in user does not have the appropriate access privileges to a toolbar.

Answer: A,B
NEW QUESTION # 66
Which four statements are correct about hotkeys for Action Commands?

  • A. They can all be modified.
  • B. They allow a user to escalate a service request.
  • C. They have default values.
  • D. They allow a user to copy a service request.
  • E. They allow a user to forward a service request.
  • F. They can be assigned to a custom action script.

Answer: A,B,C,E
NEW QUESTION # 67
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

  • A. Reports
  • B. Icons
  • C. Exports
  • D. Roles and privileges
  • E. Object workflow
  • F. Fields
  • G. Themes
  • H. Objects

Answer: A,C,F,H
NEW QUESTION # 68
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

  • A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
  • B. have to contact Oracle Support for the permission to deploy your custom DCS application
  • C. not be able to preview your application before you publish it
  • D. be required to create all of your own components for the display of Engagement Cloud objects

Answer: D
NEW QUESTION # 69
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

  • A. Configure products groups and product items in Engagement Cloud.
  • B. Add product ID(s) to the database component.
  • C. Add images as the product image will not be pulled from Engagement Cloud.
  • D. Add the Product object to your DCS application.

Answer: A,B,D
NEW QUESTION # 70
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