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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Show how to use operating hours for service resources, accounts, work orders, and booking appointments Choose the appropriate action to manage a Service Appointment
Topic 2	Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy them
Topic 3	Understand different field service settings for FSL Administrator Configure Work Order processes, parameters, and Work Types
Topic 4	Determine the appropriate option to execute Complex Work in FSL Illustrate how to configure Work Order Milestones
Topic 5	Given a scenario, decide the appropriate type of optimization service to use Recommend the appropriate Service Territories and their Members
Topic 6	Explain the relationships between time sheets, timesheet entries, service resources Compare different filtering options for the Dispatcher Console

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Field-Service-Consultant Valid Exam Dumps - Vce Field-Service-Consultant Exam

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Salesforce Certified Field Service Consultant Sample Questions (Q74-Q79):

NEW QUESTION # 74
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?

• A. Accounts and Service Contracts
• B. Contacts and Service Contracts
• C. Accounts and Assets
• D. Contracts and Assets

Answer: A
NEW QUESTION # 75
each container consists of multiple parts that are tracked by assets records.
Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?

• A. Create a work order for each asset being serviced
• B. Create a work order for all assets being serviced and work order line item for each product consumed
• C. Create a work to type automatically create relevant line time for each asset
• D. Create a work order and work order line item for each asset being serviced

Answer: D
NEW QUESTION # 76
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

• A. Select Hours, Absences and Overtime on the Utilization Tab.
• B. Select Sort by Average Utilization on the Resources Tab.
• C. Select Travel Time and Breaks as skills on the Skills Tab.
• D. Select Date Resolution on the Hours Tab.

Answer: B
NEW QUESTION # 77
Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome Journey.
Which data setup should thty use for decision splits?

• A. Journey Data using CRM Report Import Activity to Salesforce Data Extension
• B. Contact Data using Synchronized Data Sources
• C. Contact Data Mapped through Salesforce Marketing Cloud Profile Attributes
• D. Journey Data queried from main data extension

Answer: B
NEW QUESTION # 78
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?

• A. Field Technician Mini-Page Layouts
• B. Field Technician Visualforce Pages
• C. Field Technician Page Layouts
• D. Field Technician Field Sets

Answer: C
NEW QUESTION # 79
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