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Exam Content

The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:

  • User Interface & NavigationThis subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
  • CollaborationThis domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
  • Database Administration30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
  • Introduction to DevelopmentThe last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
  • Self-Service & Process AutomationThe candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.

>> Latest CSA Exam Objectives <<

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ServiceNow Certified System Administrator Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

  • A. Dependency View
  • B. AL Service Dashboard
  • C. Cl Health Dashboard
  • D. Event Management Homepage

Answer: C
NEW QUESTION # 12
A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

  • A. Click Context menu > History
  • B. Right click form header > Form Layout > Add Work Notes Section
  • C. Click Funnel icon and select only work notes
  • D. Click Context menu > Work Notes View
  • E. Click Personalize icon and select Activity Stream

Answer: C
NEW QUESTION # 13
Which group of permissions is used to control Application and Module access?

  • A. Access Control Rules
  • B. Roles
  • C. Assignment Rules
  • D. UI Policies

Answer: B
NEW QUESTION # 14
What is a schema map?

  • A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
  • B. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
  • C. A schema map graphically organizes the visual task boards for the CMDB
  • D. A schema map graphically displays the Configuration Items that support a business service

Answer: B Explanation:
Explanation/Reference:
NEW QUESTION # 15
What access does a user need to be able to import anicies to a knowledge base?

  • A. Can import
  • B. snknowledgeimport
  • C. Can contribute
  • D. snknowledgecontripute

Answer: C
NEW QUESTION # 16
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