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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

• A. Establishing a mantel intelligence culture
• B. Giving employees time for training and development
• C. Working with workflow and talent management
• D. Encouraging digital technology opportunities

Answer: D
NEW QUESTION # 18
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?

• A. Organizational resilience
• B. Uninterrupted delivery
• C. Technology replacement modernization
• D. Sourcing strategy

Answer: D
NEW QUESTION # 19
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?

• A. How do we get to where we want to be?
• B. How can we reduce costs?
• C. What markets do we serve?
• D. How can we improve operational efficiencies?

Answer: C
NEW QUESTION # 20
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?

• A. Organizational agility
• B. Organizational resilience
• C. Uninterrupted delivery
• D. Elimination of waste

Answer: D
NEW QUESTION # 21
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

• A. A mixed demographic of users with varied levels of IT skills
• B. Knowledge and understanding of potential Innovative technology
• C. Employment laws effecting service provider staff
• D. Well-trained service desk staff with a broad set of skills

Answer: B
NEW QUESTION # 22
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